Contact information

SnugStep is committed to providing accessible customer support before, during, and after your purchase.

You may contact us regarding product information, sizing, existing orders, shipping, returns, refunds, or general inquiries.

Official Contact Details

Business/Store Name: SnugStep

Website: SnugStep.space

Established: 2022

Business Address:
570 Bay St.
Toronto, ON M5G 0B2
Canada

Customer Support Email:
tanishkaalexas6419@hotmail.com

Telephone:
(647) 435-6822

Product Questions

If you have a question about a specific pair of slippers, please include the product name when contacting us.

Depending on the available product information, we can assist with questions regarding size, material, color, construction, design, intended use, and care.

Order Questions

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

This helps us locate your order efficiently.

Returns

Eligible purchases may qualify for free returns and refunds within 30 days of delivery.

Please contact us before sending merchandise back so that we can provide the correct return instructions.

Shipping

We provide free worldwide shipping to supported destinations with an estimated delivery timeframe of approximately 7–10 days.

If you're contacting us about a shipment, please include your order number.