Contact information

SnugStep is committed to providing customers with accessible contact information for questions regarding our products, orders, shipping, returns, refunds, and store policies.

Store Information

Store Name: SnugStep

Website: SnugStep.space

Established: 2022

Store Address:
570 Bay St.
Toronto, ON
Canada

Customer Support Email:
support@SnugStep.space

Customer Support Phone:
(647) 435-6822

Customer Support

Customers may contact us for assistance with product information, order status, shipping, delivery, returns, refunds, damaged products, incorrect orders, or other questions related to purchases made through SnugStep.space.

When contacting us about an existing order, please provide your order number and the email address associated with the purchase.

For product-related issues, photographs or other relevant information may be requested where reasonably necessary to review your request.

Returns

Please contact our customer support team before sending a return.

Return instructions and the applicable return destination will be provided after your request has been reviewed. Customers should not send products to an address without first receiving return instructions.

For complete eligibility requirements, please review our Return & Refund Policy.

Business Communications

Official customer service communications relating to orders placed on SnugStep.space should be directed to:

support@SnugStep.space

Customers should be cautious of messages claiming to represent SnugStep but requesting payment or sensitive information through unofficial channels.