Shipping policy

At SnugStep, we want receiving your new cozy footwear to be simple and convenient.

Free Worldwide Shipping

We provide free standard worldwide shipping to destinations supported by our delivery network.

Qualifying customers do not need to meet a minimum order amount to receive our advertised free standard shipping.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date.

Processing

Orders require processing before shipment.

We aim to prepare orders efficiently, although processing times may occasionally be affected by holidays, promotional periods, unusually high order volumes, or other operational circumstances.

Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking systems sometimes require additional time after shipment before displaying the first carrier update.

International Shipping

SnugStep ships internationally to supported destinations.

International shipments may be subject to customs processing or other destination-specific requirements.

Where taxes, customs duties, import charges, or similar fees apply, they will be handled according to applicable law and any disclosures provided during the purchasing process.

Delivery Delays

Occasional delays can occur because of circumstances including:

Customs inspections or processing.
Carrier disruptions.
Severe weather.
Public holidays.
Transportation interruptions.
High seasonal shipping volumes.
Incorrect or incomplete delivery addresses.
Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us for assistance.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing an order, contact us immediately.

We will attempt to update your shipping information if fulfillment has not progressed too far, but address changes cannot be guaranteed once processing or shipment has begun.

Lost or Damaged Shipments

If you believe your package has been lost or if it arrives damaged, contact our customer support team with your order information.

We will review the circumstances and work toward an appropriate resolution.

Shipping Contact

For shipping assistance:

Email: tanishkaalexas6419@hotmail.com
Phone: (647) 435-6822