Refund policy
At SnugStep, customer satisfaction is important to us. We understand that purchasing footwear online sometimes means an item may not fit, feel, or look exactly as expected. For this reason, we provide a straightforward return process for eligible purchases.
30-Day Free Return Policy
SnugStep offers free returns and refunds within 30 days of delivery for eligible products.
The 30-day return period begins on the date your order is recorded as delivered by the applicable carrier.
To initiate a return, contact:
Email: tanishkaalexas6419@hotmail.com
Phone: (647) 435-6822
Please provide your order number and identify the product you wish to return.
Return Eligibility
To qualify for a standard return, an item should generally:
Be returned within 30 days of delivery.
Be in substantially the same condition in which it was received.
Be clean and reasonably free from signs of extended wear.
Not be intentionally damaged or permanently altered.
Include original accessories or components where applicable.
Be accompanied by proof of purchase or identifiable order information.
Because slippers are footwear products, we recommend trying them on indoors on a clean surface before deciding whether to keep them.
Products showing substantial outdoor wear, heavy soiling, avoidable damage, or conditions making them unsuitable for return may not qualify except where applicable consumer law provides otherwise.
Free Return Shipping
Eligible returns made under our 30-day policy qualify for free return arrangements.
Customers should contact us before returning any merchandise.
Our support team will provide the applicable return instructions. Please do not send merchandise to an address without first receiving return instructions.
Incorrect, Damaged or Defective Products
Please inspect your order after delivery.
If you believe you received a damaged, defective, or incorrect product, contact us as soon as reasonably possible.
To help us assess the issue, please provide your order number, a description of the problem, and photographs where appropriate.
Depending on the circumstances, an appropriate resolution may include a refund, replacement, or another remedy.
Refund Processing
After an eligible returned product is received and reviewed, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been issued by us, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
If you require a different size, color, or style, contact our support team.
Depending on inventory and circumstances, we may recommend returning the original item and placing a separate order for the preferred product.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.
Once an order has been processed or dispatched, cancellation may no longer be possible. You may instead request an eligible return after delivery.
Consumer Rights
Nothing in this policy is intended to limit mandatory rights or remedies available to consumers under applicable law.