Terms of service

Welcome to SnugStep.space. These Terms of Service govern your access to and use of our website and the purchase of products offered through SnugStep.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Online Store Terms

You may use our website only for lawful purposes.

You must not use SnugStep.space to engage in fraud, unauthorized access, malicious activity, interference with website functionality, distribution of harmful software, infringement of intellectual property rights, or other unlawful conduct.

Product Information

We make reasonable efforts to present accurate information regarding our products, including descriptions, photographs, available colors, dimensions, materials, sizing, and product features.

However, reasonable variations may occur.

Colors can appear differently depending on screen settings, lighting, photography, and display technology. Plush and fuzzy materials may also vary slightly in appearance, texture, or positioning.

Customers should review individual product descriptions before ordering.

Sizing

Where sizing information is available, customers should review the applicable product page before making a purchase.

Sizing and fit may vary between different slipper styles and designs.

If you're uncertain about a product's sizing information, you may contact our customer support team before ordering.

Pricing

Product prices are displayed on our website and may be changed periodically.

The applicable price is generally the price displayed at the time an order is submitted, subject to correction of obvious errors and applicable legal requirements.

Orders

Submitting an order does not necessarily guarantee acceptance.

Where permitted by applicable law, we may decline or cancel an order for legitimate reasons including product unavailability, payment problems, suspected fraudulent activity, incorrect customer information, obvious pricing errors, or other operational circumstances.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be provided.

Payment

Customers are responsible for providing accurate, complete, and authorized payment information.

Payments may be processed through third-party payment service providers supported by our ecommerce platform.

Shipping

SnugStep provides free worldwide shipping to supported destinations.

Estimated standard delivery is approximately 7–10 days.

Delivery estimates are not absolute guarantees and may be affected by customs processing, carrier operations, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Returns

Eligible purchases may be returned within 30 days of delivery according to our Return & Refund Policy.

Intellectual Property

Website content, branding, graphics, text, design elements, and other proprietary materials associated with SnugStep may be protected by applicable intellectual property laws.

Unauthorized commercial copying, reproduction, modification, or distribution is prohibited.

Limitation of Liability

To the maximum extent permitted by applicable law, SnugStep will not be responsible for indirect, incidental, special, or consequential losses arising from website or product use where such liability may legally be limited.

Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

Changes to These Terms

We may periodically update these Terms to reflect changes in our services, business operations, website functionality, or legal requirements.

The version displayed on SnugStep.space with the most recent effective date will apply.